Shipping policy
Delivery Terms
Last updated: 15.07.2026
Maxigastro are committed to delivering your order quickly, safely and professionally. This Shipping Policy explains our delivery methods, estimated delivery times, transportation procedures and your responsibilities when receiving goods.
1. Delivery Areas
Maxigastro delivers to Denmark and a wide range of European countries.
Available shipping methods and shipping costs depend on:
- Delivery address
- Product size and weight
- Selected shipping method
Shipping costs are calculated during checkout and displayed before your order is completed.
2. Delivery Times
Estimated delivery times are shown on each product page. If not the shipping times are 3-5 working days.
All delivery times are estimates and are calculated from the date your order has been accepted and payment has been successfully received.
For custom-made or special-order products, delivery times may be longer.
Should a significant delay occur, Maxigastro will notify you as soon as possible.
3. Special Order Products
Certain products are manufactured or ordered from the manufacturer only after your order has been placed.
These include, but are not limited to:
- Custom-configured Enofrigo wine cabinets
- Custom-built refrigeration solutions
- Products manufactured according to customer specifications
- Products with individual configurations or custom options
Delivery times depend on the manufacturer's production schedule and capacity.
The estimated delivery time is displayed on the relevant product page or provided upon request.
4. Delivery Methods
Deliveries are carried out by professional freight carriers selected by Maxigastro.
Depending on the size and weight of the product, delivery may be made by:
- Parcel service
- Pallet delivery
- Freight carrier
- Special transportation
Large products are delivered to the kerbside (curbside) or the nearest accessible unloading point, unless otherwise agreed in writing.
Carrying goods indoors, positioning, installation, assembly, or removal of packaging is not included, unless purchased as an additional service.
5. Customer Responsibilities
It is the customer's responsibility to ensure that the delivery location is suitable for receiving the ordered goods.
The customer must ensure that:
- Access routes are clear and accessible.
- Doorways, corridors, staircases and elevators are large enough to accommodate the product.
- Floors and access areas can safely support the product's weight.
- Any required permits or permissions for delivery have been obtained.
If delivery cannot be completed due to circumstances at the customer's location, Maxigastro reserves the right to charge the actual costs of redelivery, return transport, storage and handling.
6. Receiving Goods and Transport Damage
Upon delivery, customers are advised to inspect both the packaging and the goods carefully before signing for the shipment.
If the packaging or the product shows visible transport damage, Maxigastro recommends that you:
- Refuse delivery if the damage is significant; or
- Accept the delivery with reservation and ensure that the driver clearly notes on the delivery receipt that the shipment was received with reservation due to transport damage.
We also recommend taking photographs of:
- The packaging
- Any visible damage
- The product
- The shipping label
Any transport damage, whether visible or concealed, must be reported in writing within 24 hours of delivery.
Please send your claim to:
E-mail: mail@maxigastro.com
Please include:
- Order number
- Photographs of the packaging
- Photographs of the damage
- A brief description of the damage
Prompt notification allows Maxigastro to file a claim with the transport company as quickly as possible.
Consumer Customers (B2C)
Failure to report transport damage within 24 hours does not affect your statutory consumer rights. However, delayed reporting may make it more difficult to process the claim or recover compensation from the carrier.
Business Customers (B2B)
Business customers must report transport damage in writing within 24 hours of delivery.
If goods with visible transport damage are accepted without reservation, or if transport damage is reported after the 24-hour deadline, Maxigastro reserves the right to reject the claim where the delayed notification or lack of reservation has impaired or prevented our ability to recover compensation from the carrier.
7. Transfer of Risk
For consumer purchases, the risk passes to the customer once the goods have been delivered to the customer or a person designated by the customer.
For business purchases, the risk transfers according to the agreed delivery terms.
8. Failed Delivery
If the customer is unavailable to receive the shipment, fails to collect the goods, or unjustifiably refuses delivery, Maxigastro reserves the right to charge the actual costs incurred, including:
- Return transportation
- Redelivery
- Storage
- Handling
9. Partial Deliveries
If an order contains products with different delivery times, Maxigastro may choose to deliver the order in one shipment or in multiple partial deliveries.
Unless otherwise agreed, this will not result in additional shipping charges for the customer.
10. Delivery Delays
All delivery times are estimates.
Delays may occur due to circumstances beyond Maxigastro's reasonable control, including but not limited to:
- Manufacturer production delays
- Supplier shortages
- Transportation disruptions
- Customs clearance
- Weather conditions
- Strikes or lockouts
- Government restrictions
- Force majeure events
In the event of significant delays, customers will be informed as soon as reasonably possible.
To the fullest extent permitted by law, Maxigastro shall not be liable for indirect losses, business interruption, or consequential damages resulting from delivery delays.
11. Installation
Installation services are not included unless explicitly stated in the order confirmation.
Many products require professional installation to ensure safe operation and compliance with the manufacturer's specifications.
Maxigastro strongly recommends that installation is carried out by qualified professionals and in accordance with the manufacturer's instructions and applicable local regulations.
12. Contact
If you have any questions regarding shipping or delivery, please contact us:
Maxigastro
Part of MaxiGroup
+45 91 25 52 30