Refund policy
Return & Refund Policy
Last updated: 17.07.2026
Maxigastro want you to be satisfied with your purchase. This policy explains your rights regarding returns, cancellations, warranties and refunds.
Please note that different rules apply depending on whether you purchase as a consumer (B2C) or as a business customer (B2B).
1. Consumer Customers (B2C)
Right of Withdrawal
If you purchase as a private consumer, you generally have a 14-day right of withdrawal in accordance with applicable consumer protection legislation.
The withdrawal period expires 14 days after the day on which you, or a third party appointed by you (other than the carrier), receives the goods.
If you wish to exercise your right of withdrawal, you must notify Maxigastro before the withdrawal period expires.
E-mail:
mail@maxigastro.com
Returning Products
After notifying us that you wish to withdraw from your purchase, you must return the goods within 14 days.
Returned products must be:
- Properly packaged
- Complete
- Returned with all accessories
- Free from unnecessary damage
We recommend returning products in their original packaging whenever possible.
Return Shipping Costs
The customer is responsible for the direct costs of returning the goods.
For large or heavy products that cannot be returned by standard parcel services, the customer is responsible for the actual transportation costs.
Upon request, Maxigastro can arrange return transportation at the customer's expense.
Condition of Returned Goods
You may inspect the product as you would in a physical retail store.
If the product has been used beyond what is necessary to determine its nature, characteristics or functionality, Maxigastro reserves the right to deduct any loss in value from the refund.
Refunds
Once the returned goods have been received and inspected, the purchase price will be refunded as soon as possible and no later than 14 days after receiving your withdrawal notice.
We may withhold the refund until:
- the returned goods have been received, or
- proof of return shipment has been provided,
whichever occurs first.
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
Custom-Made Products
The right of withdrawal does not apply to products manufactured according to the customer's specifications or clearly personalized products, in accordance with applicable consumer legislation.
This includes, but is not limited to:
- Enofrigo wine cabinets manufactured or configured specifically for the customer
- Custom-configured products
- Products manufactured according to customer specifications
- Products with custom dimensions, finishes or optional configurations
Whenever a product is excluded from the right of withdrawal, this will be clearly stated on the product page.
This limitation does not affect your statutory warranty rights.
Consumer Warranty (Legal Guarantee)
Consumers are protected by the statutory warranty rights applicable in the country of purchase, including protection against manufacturing defects and non-conformity.
The warranty does not cover defects caused by:
- Incorrect installation
- Lack of maintenance
- Improper use
- Limescale
- Frost damage
- Electrical surges
- Normal wear and tear
- Unauthorized repairs or modifications
If a valid warranty claim is accepted, Maxigastro will, at its discretion:
- Repair the product
- Replace the product
- Offer an appropriate price reduction
- Refund the purchase price
2. Business Customers (B2B)
No Right of Withdrawal
Orders placed by businesses are not covered by any right of withdrawal.
Orders become binding once accepted by Maxigastro.
Returns
Returns are only accepted with prior written approval from Maxigastro.
Approved returned products must:
- Be unused
- Be complete
- Be in their original, undamaged packaging
- Be suitable for resale as new
Restocking Fee
Approved returns are subject to a 15% restocking fee, with a minimum charge of:
DKK 500 excl. VAT
Original shipping costs are non-refundable.
The customer is responsible for all return shipping costs.
Special Order Products
Custom-made, specially configured or special-order products cannot be returned.
This includes, among others:
- Enofrigo wine cabinets manufactured according to customer specifications
- Custom-built products
- Products with custom dimensions or configurations
- Products manufactured specifically for a customer's order
Commercial Warranty
For business customers, Maxigastro provides:
12 months spare parts warranty
The warranty covers replacement spare parts only.
The warranty does not include:
- Labour
- Travel costs
- Installation
- Removal
- Service visits
- Diagnostics
- Downtime
- Loss of profit
- Consequential damages
All labour and installation costs are the responsibility of the customer.
Warranty Claims (B2B)
Warranty claims must be submitted without undue delay after the defect has been discovered.
Maxigastro may request:
- Order number
- Serial number
- Photographs
- Video documentation
- Description of the defect
If the claim is approved, replacement spare parts will be supplied according to the warranty terms.
Refunds
Refunds, where applicable, will be made using the original payment method unless otherwise agreed.
For B2B customers, refunds are processed only after the returned goods have been received, inspected and approved by Maxigastro.
Contact
If you have any questions regarding returns, refunds or warranty claims, please contact us:
Maxigastro
Part of MaxiGroup
+45 91 25 52 30