Warranty, Claims and Service Terms

1. Business-to-Business Transactions

Maxigastro exclusively supplies products and services to business customers (B2B).

Consequently, the provisions applicable to consumer sales do not apply. Transactions are governed by the principle of freedom of contract between businesses and these Terms and Conditions.

2. Warranty and Claims

Unless otherwise stated, Maxigastro provides a limited warranty period of twelve (12) months from the date of delivery.

The warranty covers manufacturing defects and material defects arising during normal and intended use of the product.

The warranty does not cover:

• Normal wear and tear;
• Consumable parts;
• Damage caused by misuse, negligence, or improper operation;
• Failure to perform routine maintenance;
• Improper cleaning or descaling;
• Unauthorised repairs or modifications;
• Transport damage occurring after delivery;
• External causes beyond Maxigastro's control.

Any defect must be reported within a reasonable period after discovery.

Maxigastro reserves the right, at its sole discretion, to:

• Repair the product;
• Supply replacement parts;
• Replace the product;
• Offer another commercially reasonable remedy.

Replacement of the entire product will only occur where repair or replacement parts are not considered commercially reasonable.

3. Installation Requirements

Where applicable, products must be installed by a qualified and authorised technician in accordance with local regulations and manufacturer instructions.

Maxigastro may request proof of installation as part of any warranty claim.

Failure to comply with installation requirements may result in the warranty being void.

4. Labour Costs

Unless otherwise expressly agreed in writing, warranty coverage includes replacement parts only.

Labour costs, travel costs, diagnostics, transport costs, accommodation expenses, and other service-related costs are not covered under the warranty and will be charged separately according to the applicable service rates.

5. Exclusions

The following items are not covered by warranty:

• Gaskets and seals;
• Lids and covers;
• Knives and cutting blades;
• Wear parts;
• Consumables;
• Glass components;
• Light bulbs and similar components subject to normal wear.

Certain manufacturers may provide different warranty periods.

Products manufactured under the Maxima brand are supplied with a six (6) month parts warranty unless otherwise stated.

6. Third-Party Resellers and Wholesale Customers

For products sold to distributors, resellers, dealers, installers, or other intermediaries, all first-line support, service, diagnostics, and customer communication shall be handled by the reseller.

Maxigastro's responsibility towards such customers is limited to the supply of warranty parts in accordance with these terms.

7. Replacement Equipment

Maxigastro does not provide temporary replacement equipment, loan equipment, or substitute equipment during repair periods.

Service Agreement Terms

8. Service Agreement Coverage

A service agreement covers defects occurring during normal operation of the covered equipment.

Service requests must be submitted through Maxigastro's service portal or by email.

Response times may vary depending on workload, geographical location, availability of spare parts, and technical requirements.

Maxigastro cannot guarantee same-day service.

9. External Service Technicians

Where urgent service is required, Maxigastro may offer the use of external service providers.

Use of external technicians is optional and subject to customer approval.

Any costs associated with external service providers will be invoiced separately to the customer.

10. Included Service

Unless otherwise stated in the service agreement, coverage includes:

• Up to twelve (12) labour hours per contract year;
• Spare parts required during the service period.

Labour performed beyond the included annual allowance will be invoiced according to the applicable service rates.

If no defect is found during diagnostics or inspection, the service visit may be chargeable.

11. Customer Maintenance Obligations

The customer remains responsible for all routine maintenance, including but not limited to:

• Cleaning;
• Descaling;
• Filter replacement;
• Water treatment maintenance;
• Daily operational checks.

Failure to perform routine maintenance may invalidate coverage for resulting defects.

12. Water Treatment and Descaling

For dishwashers, glasswashers, steam equipment, and similar products, Maxigastro strongly recommends appropriate water treatment equipment.

Damage resulting from limescale, water quality issues, inadequate maintenance, or failure to replace water treatment media is not covered by warranty or service agreements.

The customer is responsible for monitoring water consumption and replacing water treatment cartridges, bottles, filters, or media within the manufacturer's recommended intervals.

13. Fixed-Term Service Agreements

Where a service agreement has been entered into for a fixed term of up to three (3) years, the agreement cannot be terminated by the customer before expiry of the agreed term unless otherwise required by applicable law or expressly agreed in writing by Maxigastro.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Maxigastro shall not be liable for:

• Loss of profit;
• Loss of revenue;
• Loss of production;
• Loss of business opportunities;
• Loss of goodwill;
• Indirect or consequential losses.

Maxigastro's total liability shall in no event exceed the purchase price of the product giving rise to the claim.