Legal notice

Terms and Conditions of Sale (B2B – EU & UK)

1. Company Information

Legal name: Maxigroup
Trading name: Maxigastro
CVR no.: 34021678
Address: Lone Kellermanns Vej 7, 2450 Copenhagen SV, Denmark

Sales: mail@maxigastro.com
Service: service@maxigastro.com

2. Scope

These Terms apply exclusively to business customers (B2B).
By placing an order, the customer confirms that the purchase is made for professional use only.

Consumer protection rules do not apply.

3. Ordering

Orders are placed via the website.
An order confirmation is sent by email.

By completing an order, the customer accepts these Terms in full.

4. Payment

Payment is made via secure encrypted payment
Card details are not stored
Special-order items may be charged upon supplier dispatch
Backorders are treated as prepaid orders

Retention of title:
Goods remain the property of Maxigastro until fully paid.

5. Order Finality

Orders cannot be cancelled after confirmation.
Refused deliveries are treated as returns.

6. Prices & Reservations

Maxigastro reserves the right to:

correct pricing or system errors
cancel orders due to stock issues
adjust prices due to supplier or cost changes

7. Delivery

Products are delivered by logistics partners to the provided address.

Unless otherwise stated, delivery is made with free freight to mainland delivery points and bridge-connected islands within Maxigastro’s delivery area.

Additional charges may apply for:

islands
remote areas
restricted access

Delivery times are indicative only.
Delays do not entitle cancellation.

Failed delivery:

If delivery fails due to customer:

re-delivery fee: €60

Tracking and pre-calls are not guaranteed.

8. Inspection & Transport Damage

Goods must be inspected immediately upon delivery.

Visible damage:

Must be noted on delivery document
Otherwise accepted as OK

Hidden damage:

Must be reported within 24 hours

9. Risk

Risk transfers upon delivery.

10. Installation

Products must be installed by a qualified technician.
Incorrect installation voids warranty.

11. Substitution

Equivalent products may be offered if unavailable
(subject to approval)

12. Warranty

Standard:

12 months commercial warranty

Covers:

manufacturing defects
material defects

Covers:

spare parts only

Does NOT cover:

labour
travel
installation
wear and tear
misuse
limescale
power issues

13. Warranty Exceptions

Maxima products: 6 months parts warranty
Ice machines under €2,700: 3 months parts warranty
Used goods: no warranty

No warranty on wear parts:

seals
blades
gaskets
lids

14. Service

Repairs via approved technicians
No loan equipment provided

15. Limitation of Liability

Maxigastro is not liable for:

loss of profit
operational downtime
food loss
indirect damages

Total liability limited to:
👉 value of the product

16. Returns

Return period:

14 days (voluntary B2B policy)

Conditions:

unused
original packaging
resaleable condition

Fees:

Restocking fee: 15% (min. €70)

Return freight:

Up to 30 kg: €70
30–50 kg: €170
50–100 kg: €240
100–200 kg: €310
200+ kg: €440
Extractor hoods (100 cm+): €170

Extra charges apply for islands.

17. Non-returnable Goods

custom products
special-order items
spare parts
refrigeration products
food-contact items

18. Incorrect Deliveries

Must be reported immediately and within 14 days.

19. Service Agreements

Includes:

up to 12 hours/year labour
spare parts

Extra:

additional time billed
no-fault visits billed

Customer must:

clean
descale
maintain equipment

Water / limescale:

Damage due to lack of descaling:
👉 NOT covered

Fixed agreements:

Cannot be terminated during term (up to 3 years)

20. Cold & Freezer Rooms (Tefcold)

Installation:

Only physical installation included
(no configuration)

Electrical:

Customer responsible

Ventilation:

Required – otherwise no warranty

Floor (freezer rooms):

Customer responsible

Warranty:

12 months parts only

Service portal:

https://www.maxigastro.net/support/

Failed service visit:

Base fee: €170
Distance: €1/km

21. Kickback Agreements

Only valid while active
May be cancelled if business stops
May be recalculated retroactively

22. Force Majeure

No liability for:

supplier issues
transport delays
external events

23. Governing Law

Danish law applies
Disputes handled in Denmark

24. Severability

Invalid clauses do not affect the rest

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25. Maxigastro VIP Membership

The Maxigastro VIP Membership is a subscription-based membership program providing access to exclusive VIP pricing, campaigns, discounts, giveaways, and member benefits.

The VIP Membership has a minimum binding period of 6 months from the date of activation.

After the binding period, the membership may be terminated by either party with 1 month’s written notice to the end of a calendar month.

Maxigastro reserves the right to modify, suspend, or terminate VIP benefits, campaigns, or membership conditions at any time.

Any misuse of the VIP Membership, including resale abuse, fraudulent activity, or violation of these terms, may result in immediate termination of the membership without refund.

26. Entire Agreement

These terms form the full agreement