Delivery Terms

1. Delivery Area

Unless otherwise stated, deliveries are made with free freight to mainland destinations and bridge-connected islands within the countries served by Maxigastro.

Additional freight charges may apply for:

• Non-mainland islands;
• Remote locations;
• Restricted access areas;
• Deliveries requiring special handling or transport arrangements.

Any such additional charges will be communicated prior to shipment where possible.

2. Delivery Address

Products are delivered by Maxigastro's suppliers, logistics partners, or freight carriers to the delivery address specified at the time of ordering.

Once an order has been confirmed and processed, the delivery address cannot normally be changed.

3. Inspection Upon Delivery

The customer is responsible for inspecting the shipment immediately upon delivery.

The customer must verify:

• That the correct products have been delivered;
• That the shipment is complete;
• That there is no visible transport damage.

Any visible transport damage or shortage must be noted on the carrier's delivery receipt before signing.

Where possible, photographs should be taken of any damage before the shipment is accepted.

If delivery is accepted without reservation, the shipment shall be deemed to have been received in good condition.

4. Transport Damage

It is extremely important that the shipment is inspected while the carrier is present.

Failure to note visible transport damage on the delivery receipt may limit or prevent claims against the carrier.

Maxigastro reserves the right to reject transport damage claims where the customer has accepted delivery without noting visible damage.

5. Delivery Times

Any delivery dates or lead times provided by Maxigastro are estimates only unless expressly agreed otherwise in writing.

While Maxigastro makes every reasonable effort to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Supplier delays;
• Manufacturing delays;
• Customs procedures;
• Transport disruptions;
• Force majeure events.

Delivery delays shall not entitle the customer to cancel the order, reject delivery, claim compensation, or withhold payment.

6. Refusal of Delivery

If the customer refuses delivery without a valid legal basis, or if delivery cannot be completed due to circumstances attributable to the customer, Maxigastro reserves the right to charge:

• Additional freight costs;
• Storage costs;
• Redelivery costs;
• Administrative expenses.

Such situations may also be treated as a return request and handled in accordance with Maxigastro's Return Policy.

7. Incorrect Deliveries

In the event of an incorrect delivery, the customer must notify Maxigastro immediately and no later than fourteen (14) days after delivery.

Maxigastro reserves the right to reject claims submitted after this period.

8. Replacement Shipments

Where products are approved for return due to incorrect delivery, transport damage, or another accepted claim, replacement products will normally be dispatched after the returned goods have been received and inspected, unless otherwise agreed in writing.

9. Backorders and Out-of-Stock Products

Where a product is temporarily out of stock, Maxigastro may order the product specifically from a supplier or manufacturer on behalf of the customer.

For orders with extended lead times, payment may be processed before shipment in order to secure the customer's allocation of the product and facilitate procurement from the supplier.

Such payment shall be treated as a prepayment for a backordered product and secures the customer's place in the delivery queue.

Important – Damaged Package

If a shipment arrives with visible damage to the packaging, we strongly recommend that you:

• Refuse delivery; or
• Clearly note the damage on the carrier's delivery receipt before signing.

Please inspect the shipment carefully and take photographs of any visible damage.

Acceptance of a visibly damaged shipment without reservation may affect the ability to submit a successful transport damage claim.

Important – Damaged Product

If damage is discovered after unpacking, Maxigastro must be notified within twenty-four (24) hours of delivery.

The notification should include:

• Order number;
• Description of the damage;
• Photographs of the product;
• Photographs of the packaging.

Failure to report concealed transport damage within twenty-four (24) hours may affect the ability to pursue claims against the carrier or supplier.

10. Risk and Transfer of Responsibility

Risk for the products transfers to the customer upon delivery to the agreed delivery address or upon handover to the customer's appointed carrier, in accordance with the agreed delivery terms.

The customer is responsible for ensuring that suitable personnel and equipment are available to receive and unload the goods where required.